Intervention through Telephone, Email, letter or chat.   Suicide helpdesk extends emotional support and guidance to the depressed, desperate suicidal when they feel there is no one to turn to. The helpline functions from 10:00 am -5:00pm between Monday to Friday.   Trained counselor on the shift attend to the calls received at the center. The counselor are committed persons, non judgmental and empathetic listeners. Once we receive the call our Operational Strategy of Helpdesk is as follows:: DIAL HELPLINE: (Client contacts helpline by dialing the number 4600-4600). Greetings:  GM/GA/GE Helpline, How can I help you? (Team picks the call in two rings and responds in the language the caller understands (Hindi/English/Telugu). INTERVENTION BASED ON TYPE OF CALL Depending on the nature of the call ---counselor would provide assistance over the phone and respond to the call. Telephone Assistance: Establish Rapport, Listen, understand their needs and problems, Assess and analyze the situation, Respond/counsel as per the need Provide Information, do Tele Counseling and Guidance. Provide Information and Referral to appropriate Agency or service for further long-term care and support END CALL WITH GREETINGS Respond to the emails, sms and letters If any one in need of emotional support and guidance writes to us through letter, email –we would respond to them in the email or through writing a letter.